1. Overview
This policy explains how E AI Agent Systems LLC (“Nuvora,” “we,” “us,” or “our”) handles information when you use the Nuvora mobile application, website, and support services.
Nuvora is a routine organizer. It is not a medical device or healthcare provider and does not provide medical advice, diagnosis, treatment, prescriptions, or dosage decisions. Always consult your doctor about medication and health decisions.
2. Information We Collect
We collect the information needed to provide the app features you choose to use:
- account information, such as your email address;
- health and routine information you enter, including weight, doses, hydration, protein, side effects, habits, movement, and check-ins;
- meal information created through the meal scanner or entered by you;
- AI prompts, chat messages, and report requests you submit;
- subscription status and entitlement information;
- support messages you send to us.
If you choose the option without medication, Nuvora does not ask you for medication information or show dose features.
3. Information We Do Not Collect
- precise location;
- contacts;
- advertising identifiers;
- persistent device identifiers for advertising;
- activity used to track you across other apps or websites.
Nuvora has no advertising. We do not sell personal data, use third-party behavioral advertising, track you across apps or websites, or disclose your information without authorization except as needed to provide the service, comply with law, or protect rights and safety.
4. Camera and Meal Photos
Camera or photo-library access is used only when you choose to scan or select a meal photo.
Meal scanning runs only when you tap scan. The photo is sent for analysis to estimate calories and protein, then it is not retained by Nuvora after processing. Meal information you choose to save may remain in your account.
Meal results are estimates and may be inaccurate. They are not medical or nutritional treatment advice.
5. AI Processing
NUVORA chat and AI reports run only when you send a message or request a report. Nothing runs in the background.
AI requests are processed server-side. The app does not place AI provider keys on your device. AI output may be inaccurate or incomplete and is not medical advice. Consult a qualified healthcare professional about medication, symptoms, diagnosis, treatment, or other medical decisions.
6. How We Use Information
We use the information above to create and secure your account, show your daily plan and routines, provide the features you request, prepare trends and reports, maintain subscription access, respond to support requests, improve reliability, prevent misuse, and operate the service.
We do not use health data for advertising or to track you across other apps or websites.
7. Service Providers
Nuvora uses these providers for specific purposes:
- Supabase for database and authentication;
- OpenAI for AI processing requested by the user;
- RevenueCat for subscription state and entitlement management;
- Apple for App Store payments and subscription management;
- Google for Google Play payments and subscription management.
These services process information only as needed for their role in providing Nuvora.
8. Health Data Protection
Health and routine data is stored per user with access controls designed to separate each user's account data and limit access according to the signed-in account.
9. Storage, Retention, and Deletion
We keep account information and saved app data while your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, prevent misuse, and enforce agreements.
You can delete your account inside Nuvora by opening Profile and selecting Delete Account. Confirming deletion removes your account and its data, subject to limited retention where required by law or legitimate operational needs.
10. Account and Subscription Deletion
Deleting the app does not delete your account. Deleting your Nuvora account is separate from cancelling a subscription.
Subscriptions must be managed through the Apple App Store or Google Play account used for purchase. Instructions are available at https://nuvoradiet.com/account-deletion.
11. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or request information about your personal data. You can contact us at support@nuvoradiet.com for privacy requests.
12. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security. Protect your account credentials and contact us if you suspect unauthorized access.
13. Changes and Contact
We may update this policy when Nuvora or its privacy practices change. The date above shows the latest version.
For privacy questions, email support@nuvoradiet.com.
E AI Agent Systems LLC · Florida, United States